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FAQ


 

Frequently Asked Questions

Are there any exchange rates? 

All of our transactions are based in US Dollars or in Euros. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX), Apple Pay and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

 

How do I track my order?

All orders can be tracked on our tracking page over here or at 17track.net until it arrives in your country and then can be tracked on the following.

United States orders can be tracked on USPS

Canada orders can be tracked on Canada Post

Australia orders can be tracked on Australia Post

United Kingdom orders can be tracked on United Kingdom Post

After your order you will get more information about shipping and all relevant information. 

SHIPPING AND CUSTOMS

Do you ship internationally?

Not yet. Currently we only sell in the United States, Canada, Australia and United Kingdom. 

How long does shipping take?

Orders are typically shipped out within 24-48 hours and will arrive in 8 to 12 business days (worldwide).

Update: we opened our US warehouse in Dallas which offers now 4-6 shipping days for customers within The United States.

How much is shipping to my country?

All orders under a certain amount are ship free (inside the US). The shipping costs to Australia and Canada will be calculated at the check out. Due COVID-19 and limited shipping options the shipping costs are $14.99 for Australian and Canadian customers.

When will my order be processed?

All orders are handled and shipped out from our warehouse in Dallas (USA) or Asia. It depends on your shipping address. Please allow extra time for your order to be processed during holidays and sale seasons. 

We process orders between Monday and Friday. Orders will be processed within 24-48 hours from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. 

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

Will I be charged with customs and taxes?

It almost never happens that somebody has to pay for customs, but there might be a small chance. The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. 

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.



 

PRODUCT

My Happyhaves Full Moon is not working correctly. What should I do? 

Some customers may think that their Full Moon is deffect but most of the times the Full Moon is not installed or taken care of correctly. For these customers we wrote a trouble shoot blog post. Please visit: 

https://www.happyhaves.com/pages/problem-solving-faq-troubleshoot

For more information about our instruction manual for the Happyhaves Full Moon and how to style it click here:
https://www.happyhaves.com/blogs/news/full-moon-diffuser-instructions-video

 

What is the best way to clean my diffuser?
We wrote a blog post about how to take care of your diffuser: 
https://www.happyhaves.com/pages/diffuser-cleaning-maintenance

 

RETURNS


How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please note only regular priced items may be refunded. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. Items must be new and in original packaging. All refunds will be issued in full amount for a store credit. 

Can I return a product which I bought for sale?
As stated in our terms and conditions we only accept returns for regular priced items. Unfortunately, sale items cannot be refunded.

What do I need to do if my package is lost or stolen?
This rarely happened in our years of experience, but we will try to help you the best we can. Upon inquiry, Happyhaves will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate. Please note that Happyhaves is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer. 

Does my order come with a tracking number?

Yes, your order will come with a tracking number which you can track on our tracking page.

Have any other questions? Feel free to send us an email at team@happyhaves.com

 

Can I work for Happyhaves?
If you have the same mission as we do, to improve other peoples quality of life with unique pieces, perhaps we can work together in the future. Please keep an eye on our job advertisements or feel free to send your motivation to team@happyhaves.com.


Want to work with us for business? 

We are always open to grow even more. But please keep in mind that we do not want to lose our identity and that our main goal is to make and keep people happy with products that will improve their quality of life. If you feel the same way, you can always drop us a message at team@happyhaves.com. 
For wholesale enquiries please email business@happyhaves.com. 

If you have any problems with the functions of the Happyhaves Full Moon please make sure you first visit https://www.happyhaves.com/pages/problem-solving-faq-troubleshoot

 

If you have any question please make sure you read all questions in our FAQ

Still have a question about your order? Please email support@happyhaves.com. Due holiday season we will do our best to reply to all emails within 3-5 business days.

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