You can reach our friendly support team in two ways:

• Email: Send us a message at team@happyhaves.com
  
• Contact form: Use the form on our Contact page
  

To help us assist you faster, please include your full name, the email address used for your order, and your order number.

If you’re experiencing an issue with your item, it’s very helpful if you can also attach a photo or short video showing the problem.

Our average international shipping time is 6–12 business days from the day your order is confirmed.

Please note: due to high demand, our carrier is experiencing delays, and shipping times may be extended. Orders are usually processed within 24 hours; after that period, your order cannot be changed.

If your order was placed less than 24 hours ago, please contact us immediately at team@happyhaves.com to request changes. If we do not hear from you in time, your order will already have been sent to our automated production center, and we will not be able to change the shipping address.

In that case, we recommend waiting until your order has shipped and then contacting the shipping company, as they may be able to help you update your address.

Thank you for your patience and for supporting our small business. If you’ve waited 2–3 weeks and still have not received your order, please contact us at team@happyhaves.com, and we will look into it as soon as possible. No worries—we’ll help you sort out any issues.

Please keep in mind that customs delays and current world events may also prolong shipping times.

You can easily track your order by following these steps:

1. Go to our tracking page: Click on this link to access the order tracking page.
2. Enter your email address: Make sure to use the same email address that was used to place the order.
3. Enter your order number: Your order number can be found in the order confirmation email sent by HappyHaves. For example, your order number might look like "12345".
4. Check your spam folder: If you did not receive an order confirmation email, please check your spam or junk folder.

Once you've entered your email and order number, you will be able to track the status of your order in real time.

If you purchased two or more different items, they may be dispatched at different times due to stock availability. In order to bring you some of the best prices available for the highest quality, we work directly with many artisans around the world. This means, occasionally, if you order multiple products from us, they may come in separate packages at different times within the delivery period. Don't worry, your other item will arrive shortly. You can track your
package here.

Because we only want to deliver the best quality of our products and to keep everything in top condition for you, oils shipped outside the US will be sent separately from the main order. Most of our essential oils come from Provence, France. Due to strict restrictions when shipping liquid products internationally, they cannot use the same shipping method as non-oil-based products. This means they tend to arrive a little later. All oil products will be packed securely, just like all other products.

We accept returns within 30 days of receiving your order.

To set up a return, please email us at team@happyhaves.com. Our return warehouses are located in California (USA) and The Netherlands. We’ll let you know which address to use and send you a simple return form. Please include your name, the email used for your order, or your order number so we can find your order quickly.

If we made a mistake (wrong color, wrong model, wrong item) or your light is malfunctioning, we’ll fix this at no extra cost to you. For defective items, please send a short video of the issue to team@happyhaves.com. In many cases we can solve the problem with a few quick instructions, which saves you time and energy.

You can view our full return & exchange policy for all details.

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded. We cannot accept returns on opened/used oil packages or items that are broken or used. If you're unhappy with your purchase, please contact us directly, and we'll do everything we can to make you happy.

In case your product is not working correctly, please send our support team a short video of the issue. Most of the time we give direct feedback based on the video, and we're able to fix most of the issues within 24-48 hours. We'll do everything we can to help you as quickly as possible and ensure you're 100% satisfied with your order.

If you've received a refund notification from us, please be aware that non-PayPal orders may take up to 3 business days or your bank to process the refund. If after that time you still have not seen the refund, please email us at team@happyhaves.com, and we will double-check on our end for you.