Average delivery times are 2 - 5 business days from the day your order is confirmed. International shipping outside the US may take 8-14 business days. If you've waited 2-3 weeks and still have not received your order from us, please contact us at firstname.lastname@example.org, and we will look into it as soon as possible. No worries, we will help you sort out any issues.
In order to bring you some of the lowest prices available for the best quality; we work directly with many artisans around the world. This means, occasionally, if you order multiple products from us, they may come in separate packages at different times within the delivery period.
Because we only want to deliver the best quality of our products and to keep everything at its best for you, oils that are going to be shipped outside the US will be shipped separately from the main order. Due to strict restrictions when shipping liquid products internationally, they cannot use the same shipping method as the non-oil based products. This means, they tend to show up a little later. All oil products will be packed securely as all other products.
We accept returns for up to 30 days. Please notice that our warehouse for returns are located in California. Send us a message to email@example.com if you'd like to set up a return with us, and we will send you the return form. Make sure you include your name/email used in the order or the order number, so we can If there was a mistake made on our end (wrong colour, wrong model, etc...) or the product is malfunctioning, we will correct this at no extra cost to you.
View our full return and exchange policy.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. We cannot accept returns on opened/used oil packages or items which are broken or used. If you're unhappy with your purchase, please contact us directly and we'll do anything to make you happy.
Please let us know your preferend refund method. If you've received the refund notification from us, please be aware that non-PayPal orders may take 3 business days before your bank processes the refund on your end.
If after that time, you still have not seen the refund, please e-mail us to firstname.lastname@example.org, and we can double-check on our end for you.
Happyhaves Full Moon
All you need is inside our Happyhaves Moon Box to completely relax:
- Happyhaves Full Moon®
- Happyhaves wooden stand
- Cotton swab stick to extend smell
- Charging cable (can be used in all countries)
- Instruction manual + aromatherapy guide
- A special gift for new customers
Yes! This is our 2.0 version of the Happyhaves Full Moon which took us almost a year to make it run cordless. You can simply just tap the light or diffuser button on top of the Happyhaves Full Moon to activate these functions. You can use the lamp and diffuser function at the same time or use it separately. Whatever you like. You can fully charge it in 2 hours. No worries, it's very easy to use!
Please make sure to watch our how-to-use video: https://www.youtube.com/watch?v=QTYDQwhiolE&t=34s
Yes we produce our own organically farmed essential oils in the South of the Provence, France.
Happyhaves™ products are exclusively available through this online store. That's how we can guarantee the best price - and cut out unnecessary margins. In the spring of 2022 we will open our first store in Joshua Tree (California, US).
We offer a 1-year limited warranty for all our products. Returns are accepted within 30 days after you receive your order. We offer FREE shipping within the US, with tracking numbers from FedEx or UPS.
Usually we ship all our Happyhaves products in 24 hours from our warehouse in San Bernardino (California, US) or from our European warehouse in The Netherlands.
Yes. Our oils are 100% pure with absolutely no fillers, diluting oils, synthetic fragrances, or unnatural components of any kind.
Therapeutic grade is not an industry standard—it's a trademarked term used to describe certain companies’ products. We prefer to speak about the quality of our products without buzzwords or marketing slogans.
Our oils are 100% pure with absolutely no fillers, diluting oils, synthetic fragrances, or unnatural components of any kind.